Customer Success Manager

Want to join the fastest growing, early-stage sports tech company in Canada? With nearly one-million parents and players now connected, we’re making sports organizing a breeze!

As a Customer Success Manager, you will educate new customers, help solve ongoing technical problems, and ensure the smooth usage and adoption of our products.

What You’ll Do:

• Manage onboarding of new accounts
• Create initiatives that help to drive successful product implementation.
• Respond to customer emails, chats, video calls and phone calls
• Maintain, update and further develop to our knowledge base
• Work in collaboration with all departments (sales, marketing, accounts, and development) to improve TeamLinkt’s products, further develop and refine the onboarding process, and champion customer success.

Requirements:

• Pleasant, professional and straightforward phone, written and video manner.
• Excellent written communication.
• Exceptional problem solving abilities.
• Technical understanding or background is an asset.
• Organizational skills — you’ll be working with many customers, and you’ll need to have expertise in place to keep all of their needs organized.
• Strategically minded — you’ll be helping customers come up with their overall strategy with our product!
• Highly self-motivated and driven — you don’t need someone hovering over your shoulder telling you what to do all day.
• The ability to shift priorities quickly when necessary.

Compensation

• Competitive salary based on experience.
• Employee Stock Options.
• Options for Health and Dental benefits.
• Flexibility
• Games Room
• Community Social Events
• We take off early every Friday!

Benefits:

• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• Wellness program

If you’re ready to join a great team, apply today!